Customer Complaints & Support

We're here to help resolve any issues with your transactions

Register a New Complaint

Transaction Details

Complaint Details

Please be as specific as possible to help us resolve your issue quickly.
You can upload screenshots or relevant documents (Max: 5MB)

Customer Information

Track Your Complaint

Enter the Complaint ID you received when you registered your complaint.

Your Complaint History

Complaint Summary
Total Complaints: 5
Resolved: 3
In Progress: 1
Pending: 1
CP202305151234

B-Connect TXN ID: BC20230515123045

Disposition: Amount Debited But Transaction Failed

Date: 2023-05-15

In Progress
CP202305121045

B-Connect TXN ID: BC20230512094512

Disposition: Transaction Successful But Service Not Activated

Date: 2023-05-12

Resolved
CP202305081520

B-Connect TXN ID: BC20230508143022

Disposition: Duplicate Transaction

Date: 2023-05-08

Resolved
CP202305021115

B-Connect TXN ID: BC20230502103015

Disposition: Payment Gateway Issue

Date: 2023-05-02

Resolved
CP202304251430

B-Connect TXN ID: BC20230425134510

Disposition: Refund Not Processed

Date: 2023-04-25

Pending