At PayCR, our goal is to ensure your satisfaction with our financial services. While our services generally involve non-refundable financial transactions, we understand that certain situations may warrant a refund.
1. Payment Failure: If a technical issue on our end causes a failure in processing your payment, and the funds are debited from your payment source without the successful completion of the transfer to your designated bank account, you are eligible for a full refund of the transaction amount.
2. Cancellation of Transaction: If you change your mind about a transaction after the payment has been successfully processed but before the funds are disbursed to your bank account, you may request a cancellation of the transaction. Such requests must be made within 2 hours from the time of initiating the transaction. Provided the transaction has not been completed, we will halt the process and issue a refund of the transaction amount, minus any non-refundable bank processing charges.
To request a refund, please follow these steps:
Upon receiving a refund request, our team will review the details and determine eligibility based on the criteria above. We will process eligible refunds within 7-10 business days from the date of approval. Refunds will be credited back to the original mode of payment used for the transaction, minus any applicable bank processing charges.
Refunds are available only for the specific cases mentioned above and cannot be issued for delays outside our control, including but not limited to banking delays or service interruptions related to external systems.
If you have questions or concerns about our refund policy, please contact us.
We reserve the right to amend this refund policy at any time.
